Abandons Management

The Abandons Management  (Queue Management) allows for the establishment of a compromise between the number of staff attending, which determines the waiting time and the number of abandons. The number of abandons represents a loss of business and Queue Management is used to determine the abandon curve. It is up to the company to decide whether there should be an increase in the number of staff attending in order to reduce the probability of abandons or otherwise a decrease in the number of attendants, which will decrease the costs. Therefore, the Abandons Management will help you to decide if it's worth to improve or to decrease the workforce.

 

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