Healthcare

Digital Signage | Background Music | Audience Detection and Analytics | Visitor Counting | Queue Management | Loyalty | Interactivity | Intellingent Vending | Pro Active Site | Mobile Campaigns | Intelligent Shop | CIM – Customer Interaction Management | Solution Benefits

Digital Signage

This usually broadcasts institutional or entertainment content, useful information for the public and TV channels TV channels. It often works together with Queue Management. It may broadcast different content according to the kind of service (cardiology, paediatrics, orthopaedics, etc).

Background Music

There may be several music environments according to the kind of service (e.g. Imaging and Paediatrics). Playlists can include institutional or advertising spots. The solution is also available for the Institution’s website.

Audience Detection and Analytics

The solution shows whether Customers passing by are attracted by the outdoor window displays and allows them to be segmented. This solution is normally used with Digital Signage.

Visitor Counting

The solution shows the input and output flows of the healthcare units or specific areas. Solutions for controlling the flow of inpatients, outpatients, staff and visitors, are also available (RFID).

Queue Management

There are many solutions suitable for the type and size of Healthcare Unit. In macro terms, four solution levels can be identified:

  • Administrative - Front Desk Administrative Assistants - At this level the patient flow will be managed by the queue management system. Patients choose the service required on the ticket dispenser and wait for their turn. They are called and attended by the administrative staff. The most common configuration is the standard one.  The call is made via LCD.
  • Doctors Offices - At this level one must integrate the Queue Management with the hospital management application. After the check-in, performed by the Administrative staff, Patients are then called by the doctor via the medical agenda (hospital management application) using the ticket number.
  • Automatic Admission - Patients with appointments will receive an admission code via SMS. On the day of the appointment and following arrival at the healthcare unit, Patients enter their code into the ticket dispenser. The solution enables Patients to be admitted automatically. Patients are called by the doctor via the medical agenda (hospital management application) using the ticket number. These Patients do not go through administrative staff.
    Automatic admission can be done via the Patient card. In this case, Patients do not receive a code. On the day of the appointment and following arrival at the healthcare unit, Patients enter their card into the ticket dispenser. The solution enables the Patients to be admitted automatically. Patients are called by the doctor via the medical agenda (hospital management application). Patients do not go through administrative staff.

  • Automatic Payment - If it is possible to access information regarding payments due, relating to appointments or even to a possible liability, the equipment may be provided with a means of payment. In this case, admission is only processed following payment.

Loyalty

Depending on whether this relates to the public sector or the private sector, loyalty can be understood as a process of communication and proximity or even as a classic case of customer loyalty.

Interactivity

Various solutions are available such as interactive windows for outdoors and indoors, kiosks, interactive tables, interactive floor, interactive showcases, directories and robots.

Intelligent Vending

Self-Service Equipment for payment of medical expenses.

Pro Active Site

Depending on whether this relates to the public sector or the private sector, the website can be an important element in the process of communication and proximity with Public/Customers or also an important tool for promoting healthcare services.

Mobile Campaigns

Depending on whether this relates to the public sector or the private sector, mobile campaigns can be an important component in the process of communication and proximity with Public/Customers or also an important tool for promoting healthcare services It includes card virtualisation.

Intelligent Shop

Customised Projects.

CIM – Customer Interaction Management

The main goal is performing multichannel Real-time Campaign Management.

Solution Benefits

Find out more about the solution benefits.

 

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