Queue Management - Available Solutions

Regarding Queue Management, the four available solutions base  are : Organizer, Starter, Standard and Plus.

Organiser, as the name implies, permits a queue to be organised. It consists of:Queue Management

a) Queue Barriers, normally in the shape of a snake, to organise the queue
b) An LCD screen to forward Customers to free Service Desks. The LCD may include Digital Signage
c) RFID call buttons and a receiver RFID  receiver
d) An option for occasional communication based on a Tablet and WIFI.
Examples of this are check-in desks, control of foreign passengers and checking hand baggage, at airports . Retail also uses this queue barriers solution at checkouts.

 

Starter is a complete system for Queue Management, with the particularity of having manual ticket dispensers. They are mostly used in Distribution. They normally consist of:

a) Manual ticket dispensers
b) Call Terminals. They may have one or further buttons (Call, Recall, Abandon, Reset, Issue statement, etc). The terminals may operate by serial connection, RFID or TCP/IP. There is also the possibility of the call being made via electronic scales, which are normally present in the various sectors of Distribution. Concerning the use of RFID terminals, RFID receivers need to be included.
c) Calling application Software
d) LCDs to display the called numbers.
e) Software Server
f) Management Software

 

Standard is a complete system for Queue Management. It is used in all types of Markets. It normally consists of:

a) Electronic or multimedia ticket dispensers.
b) Software at call desks (.exe, Web or Web Services)
c) Call Terminals may be used instead of Calling Software at service desks.  
d) LCDs to display the called numbers.
e) Server Software
f) Management Software

 

Plus, as the standard one, is a complete Queue Management System. The difference is that Plus system does not issue physical tickets, instead it issues virtual tickets. It is used in more technological markets such as Telecommunications or in markets where the use of tickets is considered inconvenient such as some Bank. It normally consists of:

a) Multimedia ticket dispensers. The ticket is sent via SMS or WIFI to a mobile phone or tablet. First, customers must insert the numbers of their mobile devices at the ticket dispenser or identify themselves using an ID card (magnetic, chip, RFID or barcode) or for example they may also enter their date of birth.    
b) Software on call desks (.exe, Web or Web Services)
c) LCDs to display the called numbers.
d) Server Software
e) Management Software

 

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